Online Activities, Educational Games, Quizzes, Crossword Maker

Make educational games, websites, online activities, quizzes and crosswords with Kubbu e-learning tool for teachers


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Customer Service Excellence

1. distance learning In order to personalize the customer experience you should....
Advocate for the customer , Pass the claim off to someone that knows the customer, Try to remember their name , Only personalize the experience for our policyholders
2. If a customer is misdirected to you and they are looking for another associate you should....
Tell them to call back when they find the right number crossword maker , Tell them to press %220%22 and talk to the operator , Take ownership and help them find whom they are looking for, Just hang up on them
3. What are some ways to best handle a customer complaint....
Practice empathy , Own the customer experience , All listed answers , See it through
4. If you receive a customer complaint in an area/department that you are not affliated with you can....
Just ignore the complaint , Tell the customer to call your manager , Tell the customer to complain to someone else , Contact the Office of Customer Advocacy
5. When communicating with customers remember to....
Use the customer%27s name grading , State the purpose of your call up front , All the listed answers , Keep your language professional