Online teaching

Online teaching with Kubbu

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Service Order Types and SubTypes

Author: Cailin Cailin
Description:
Keywords: , , , , , , online teaching

Content:
Quiz:

1. Our Insider would like to exchange their QILE bed for a QP5. They prefer to ship it via UPS. How should you set up this exchange?
A) Full - Exchange Pay The Difference
B) Full - Exchange Pay In Full
C) Full - Exchange Pay The Difference w/ Keep Don%27t Ship
D) Partial - Warranty Replacement

2. Our Insider has upgraded bed sizes from Queen to King and needs to exchange their bedding, they are willing to send back existing bedding before we send out new bedding. How should you set up this exchange?
A) Full - Trial Return
B) Partial - Exchange Pay The Difference
C) Full - Exchange Pay The Difference
D) Partial - Warranty Replacement

3. Our Insider would like to exchange their QP5 mattress only for the QILE. They would like Home Delivery to come do the exchange. How should you set up this exchange?
A) Full - Exchange Pay In Full
B) Partial - Exchange Pay In Full
C) Full - Trial Return w/ Keep Don%27t Ship
D) Full - Exchange Pay The Difference

4. Our Insider would like to exchange their SILE w/ FF2 for SI10 but they are keeping the same base. Home Delivery was requested. How should you set up this exchange?
A) Full - Exchange Pay The Difference w/ Keep Don%27t Ship
B) Full - Trial Return w/ Keep Don%27t Ship
C) Partial - Exchange Pay In Full
D) Full - Exchange Pay The Difference

5. Our Insider is not comfortable and chooses to return their QP5 set with DualTemp. How should you set up this return?
A) Partial - Product Replacement for Ship Issues
B) Full - Exchange Pay The Difference w/ Keep Don%27t Ship
C) Full - Trial Return
D) Partial - Trial Return

6. Our Insider would like to return their SC2, they understand the FF2 is a final sale. How should you set up this return?
A) Partial - Trial Return w/ Keep Don%27t Ship
B) Full - Trial Return w/ Keep Don%27t Ship
C) Full - Trial Return
D) Partial - Trial Return

7. Our Insider needs to troubleshoot air loss but cannot locate their closure caps. How should you send out Misc. Parts?
A) Partial - Product Replacement for Ship Issues
B) Partial - Warranty Replacement
C) Partial - Exchange Pay In Full
D) Partial - Exchange Pay The Difference

8. Our Insider is a single sleeper and is bothered by the %22ridge%22 in the middle of the mattress, our solution is to send out a Single Air System. How should you set up this component exchange?
A) Partial - Exchange Pay The Difference
B) Partial - Exchange Pay In Full
C) Full - Exchange Pay In Full
D) Partial - Product Replacement for Ship Issues

9. Our Insider received Sand colored InBalance sheets instead of the White that they ordered. How should you set up this order?
A) Partial - Product Replacement for Ship Issues
B) Full - Exchange Pay The Difference w/ Keep Don%27t Ship
C) Partial - Exchange Pay In Full
D) Partial - Trial Return

10. Our Insider received their mattress via UPS and the modular base decking panels were damaged in transit. How should you set up this order?
A) Partial - Trial Return
B) Full - Exchange Pay In Full
C) Partial - Product Replacement for Ship Issues
D) Full - Exchange Pay In Full w/ Keep Don%27t Ship

11. Home Delivery calls in and tells us that our insider has a platform bed and will not be needing the modular base that they ordered. How should you set up this return?
A) Partial - Trial Return
B) Full - Exchange Pay The Difference
C) Partial - Warranty Replacement
D) Full - Trial Return w/ Keep Don%27t Ship

12. Our Insider does not have Wi-Fi and called us to return SleepIQ. How should you set up this return?
A) Full - Exchange Pay The Difference
B) Full - Trial Return
C) Full - Trial Return w/ Keep Don%27t Ship
D) Partial - Trial Return

13. Our Insider contacted us because their remote only shows partial digits instead of numbers. How should you set up the order for replacement?
A) Partial - Product Replacement for Ship Issues
B) Partial - Warranty Replacement
C) Partial - Exchange Pay In Full
D) Full - Exchange Pay The Difference w/ Keep Don%27t Ship