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U1 MCQS 1.1 Including Customer Needs in Planning

Author: Geoghegan Michael
Description: Match the terms with the explanation Do NOT click GO BACK
Keywords: , , , , , , online teaching

Content:
Definitions:
0. Implement quality control procedures
1. Recognising that the company’s staff are key to customer satisfaction
2. Quality customer service
3. Making a profit
4. Product development responsive to customer feedback
5. Marketing decisions reflect
6. Systems based approach to customer delivery
7. Provide products and services with
8. Key strategy for a business to achieve a profit
9. Awareness of the business environment
10. Partnerships with key stakeholders include
11. Identify key areas of the business that
12. Identify and eliminate
13. Pricing, products, technology, distribution methods,
14. Identify customer
15. Factors which make it difficult for companies to keep ahead of competitors

Answers:
0. contribute to success
1. includes a commitment to research and ongoing product development
2. undesirable features in products and services
3. Monitoring competitor activity %26 conducting market research
4. Customer expectations
5. The usual primary objective of a business
6. Rapid Technology advances, changes due to globalization
7. before distributing products to customers
8. Suppliers, sections of the community, and customers
9. Providing excellent customer service
10. features that reflect customer needs
11. uses benchmarks for standards of customer service delivery
12. Staff participate in ongoing training to develop skills %26 knowledge
13. needs and expectations
14. Form an image of a quality company in the eyes of the customer
15. A cost effective, sustainable opportunity for companies
.