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U1 MCQS 1.1 Including Customer Needs in Planning

Author: Geoghegan Michael
Description: Match the terms with the explanation Do NOT click GO BACK
Keywords: , , , , , , online teaching

Content:
Definitions:
0. Marketing decisions reflect
1. Provide products and services with
2. Pricing, products, technology, distribution methods,
3. Product development responsive to customer feedback
4. Key strategy for a business to achieve a profit
5. Identify and eliminate
6. Quality customer service
7. Making a profit
8. Systems based approach to customer delivery
9. Identify customer
10. Partnerships with key stakeholders include
11. Recognising that the company’s staff are key to customer satisfaction
12. Identify key areas of the business that
13. Implement quality control procedures
14. Awareness of the business environment
15. Factors which make it difficult for companies to keep ahead of competitors

Answers:
0. uses benchmarks for standards of customer service delivery
1. Suppliers, sections of the community, and customers
2. Form an image of a quality company in the eyes of the customer
3. undesirable features in products and services
4. A cost effective, sustainable opportunity for companies
5. Staff participate in ongoing training to develop skills %26 knowledge
6. The usual primary objective of a business
7. contribute to success
8. Monitoring competitor activity %26 conducting market research
9. before distributing products to customers
10. Rapid Technology advances, changes due to globalization
11. Customer expectations
12. needs and expectations
13. includes a commitment to research and ongoing product development
14. Providing excellent customer service
15. features that reflect customer needs
.