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U1 MCQS 1.1 Including Customer Needs in Planning

Author: Geoghegan Michael
Description: Match the terms with the explanation Do NOT click GO BACK
Keywords: , , , , , , online teaching

0. Key strategy for a business to achieve a profit
1. Awareness of the business environment
2. Recognising that the company’s staff are key to customer satisfaction
3. Implement quality control procedures
4. Factors which make it difficult for companies to keep ahead of competitors
5. Provide products and services with
6. Identify key areas of the business that
7. Product development responsive to customer feedback
8. Making a profit
9. Identify and eliminate
10. Pricing, products, technology, distribution methods,
11. Systems based approach to customer delivery
12. Marketing decisions reflect
13. Quality customer service
14. Identify customer
15. Partnerships with key stakeholders include

0. Providing excellent customer service
1. Staff participate in ongoing training to develop skills %26 knowledge
2. The usual primary objective of a business
3. Rapid Technology advances, changes due to globalization
4. needs and expectations
5. Suppliers, sections of the community, and customers
6. includes a commitment to research and ongoing product development
7. uses benchmarks for standards of customer service delivery
8. Form an image of a quality company in the eyes of the customer
9. undesirable features in products and services
10. before distributing products to customers
11. features that reflect customer needs
12. Monitoring competitor activity %26 conducting market research
13. A cost effective, sustainable opportunity for companies
14. Customer expectations
15. contribute to success