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U1 MCQS 1.1 Including Customer Needs in Planning

Author: Geoghegan Michael
Description: Match the terms with the explanation Do NOT click GO BACK
Keywords: , , , , , , online teaching

0. Recognising that the company’s staff are key to customer satisfaction
1. Implement quality control procedures
2. Identify customer
3. Marketing decisions reflect
4. Making a profit
5. Partnerships with key stakeholders include
6. Systems based approach to customer delivery
7. Pricing, products, technology, distribution methods,
8. Product development responsive to customer feedback
9. Key strategy for a business to achieve a profit
10. Identify and eliminate
11. Factors which make it difficult for companies to keep ahead of competitors
12. Awareness of the business environment
13. Identify key areas of the business that
14. Quality customer service
15. Provide products and services with

0. Staff participate in ongoing training to develop skills %26 knowledge
1. The usual primary objective of a business
2. before distributing products to customers
3. features that reflect customer needs
4. Monitoring competitor activity %26 conducting market research
5. undesirable features in products and services
6. Customer expectations
7. A cost effective, sustainable opportunity for companies
8. contribute to success
9. Suppliers, sections of the community, and customers
10. needs and expectations
11. includes a commitment to research and ongoing product development
12. Providing excellent customer service
13. uses benchmarks for standards of customer service delivery
14. Form an image of a quality company in the eyes of the customer
15. Rapid Technology advances, changes due to globalization