Online teaching

To use this application you need to install and activate Adobe Flash Player

Get Adobe Flash player .

U1 MCQS 1.1 Including Customer Needs in Planning

Author: Geoghegan Michael
Description: Match the terms with the explanation Do NOT click GO BACK
Keywords: , , , , , , online teaching

0. Provide products and services with
1. Factors which make it difficult for companies to keep ahead of competitors
2. Key strategy for a business to achieve a profit
3. Identify customer
4. Product development responsive to customer feedback
5. Quality customer service
6. Marketing decisions reflect
7. Making a profit
8. Systems based approach to customer delivery
9. Partnerships with key stakeholders include
10. Pricing, products, technology, distribution methods,
11. Awareness of the business environment
12. Implement quality control procedures
13. Identify and eliminate
14. Identify key areas of the business that
15. Recognising that the company’s staff are key to customer satisfaction

0. uses benchmarks for standards of customer service delivery
1. The usual primary objective of a business
2. Form an image of a quality company in the eyes of the customer
3. features that reflect customer needs
4. Rapid Technology advances, changes due to globalization
5. contribute to success
6. Suppliers, sections of the community, and customers
7. A cost effective, sustainable opportunity for companies
8. includes a commitment to research and ongoing product development
9. undesirable features in products and services
10. needs and expectations
11. Monitoring competitor activity %26 conducting market research
12. Providing excellent customer service
13. Customer expectations
14. before distributing products to customers
15. Staff participate in ongoing training to develop skills %26 knowledge