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U1 MCQS 1.1 Including Customer Needs in Planning

Author: Geoghegan Michael
Description: Match the terms with the explanation Do NOT click GO BACK
Keywords: , , , , , , online teaching

Content:
Definitions:
0. Identify and eliminate
1. Pricing, products, technology, distribution methods,
2. Product development responsive to customer feedback
3. Implement quality control procedures
4. Systems based approach to customer delivery
5. Factors which make it difficult for companies to keep ahead of competitors
6. Making a profit
7. Key strategy for a business to achieve a profit
8. Marketing decisions reflect
9. Identify customer
10. Identify key areas of the business that
11. Awareness of the business environment
12. Provide products and services with
13. Quality customer service
14. Partnerships with key stakeholders include
15. Recognising that the company’s staff are key to customer satisfaction

Answers:
0. Customer expectations
1. contribute to success
2. uses benchmarks for standards of customer service delivery
3. Providing excellent customer service
4. Monitoring competitor activity %26 conducting market research
5. A cost effective, sustainable opportunity for companies
6. before distributing products to customers
7. Form an image of a quality company in the eyes of the customer
8. includes a commitment to research and ongoing product development
9. features that reflect customer needs
10. Suppliers, sections of the community, and customers
11. needs and expectations
12. Rapid Technology advances, changes due to globalization
13. The usual primary objective of a business
14. Staff participate in ongoing training to develop skills %26 knowledge
15. undesirable features in products and services