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U1 MCQS 1.1 Including Customer Needs in Planning

Author: Geoghegan Michael
Description: Match the terms with the explanation Do NOT click GO BACK
Keywords: , , , , , , online teaching

Content:
Definitions:
0. Making a profit
1. Factors which make it difficult for companies to keep ahead of competitors
2. Identify and eliminate
3. Key strategy for a business to achieve a profit
4. Quality customer service
5. Identify key areas of the business that
6. Systems based approach to customer delivery
7. Awareness of the business environment
8. Identify customer
9. Recognising that the company’s staff are key to customer satisfaction
10. Implement quality control procedures
11. Provide products and services with
12. Partnerships with key stakeholders include
13. Product development responsive to customer feedback
14. Pricing, products, technology, distribution methods,
15. Marketing decisions reflect

Answers:
0. Customer expectations
1. features that reflect customer needs
2. Rapid Technology advances, changes due to globalization
3. before distributing products to customers
4. Form an image of a quality company in the eyes of the customer
5. uses benchmarks for standards of customer service delivery
6. A cost effective, sustainable opportunity for companies
7. needs and expectations
8. Suppliers, sections of the community, and customers
9. Providing excellent customer service
10. Staff participate in ongoing training to develop skills %26 knowledge
11. Monitoring competitor activity %26 conducting market research
12. contribute to success
13. The usual primary objective of a business
14. includes a commitment to research and ongoing product development
15. undesirable features in products and services
.