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U1 MCQS 1.1 Including Customer Needs in Planning

Author: Geoghegan Michael
Description: Match the terms with the explanation Do NOT click GO BACK
Keywords: , , , , , , online teaching

0. Pricing, products, technology, distribution methods,
1. Making a profit
2. Implement quality control procedures
3. Product development responsive to customer feedback
4. Partnerships with key stakeholders include
5. Identify customer
6. Recognising that the company’s staff are key to customer satisfaction
7. Awareness of the business environment
8. Provide products and services with
9. Key strategy for a business to achieve a profit
10. Identify and eliminate
11. Quality customer service
12. Identify key areas of the business that
13. Marketing decisions reflect
14. Systems based approach to customer delivery
15. Factors which make it difficult for companies to keep ahead of competitors

0. Monitoring competitor activity %26 conducting market research
1. contribute to success
2. Customer expectations
3. features that reflect customer needs
4. Suppliers, sections of the community, and customers
5. uses benchmarks for standards of customer service delivery
6. undesirable features in products and services
7. Providing excellent customer service
8. A cost effective, sustainable opportunity for companies
9. Rapid Technology advances, changes due to globalization
10. includes a commitment to research and ongoing product development
11. The usual primary objective of a business
12. needs and expectations
13. before distributing products to customers
14. Staff participate in ongoing training to develop skills %26 knowledge
15. Form an image of a quality company in the eyes of the customer