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U1 MCQS 1.1 Including Customer Needs in Planning

Author: Geoghegan Michael
Description: Match the terms with the explanation Do NOT click GO BACK
Keywords: , , , , , , online teaching

Content:
Definitions:
0. Implement quality control procedures
1. Making a profit
2. Provide products and services with
3. Identify and eliminate
4. Partnerships with key stakeholders include
5. Pricing, products, technology, distribution methods,
6. Systems based approach to customer delivery
7. Awareness of the business environment
8. Recognising that the company’s staff are key to customer satisfaction
9. Identify customer
10. Identify key areas of the business that
11. Factors which make it difficult for companies to keep ahead of competitors
12. Product development responsive to customer feedback
13. Key strategy for a business to achieve a profit
14. Marketing decisions reflect
15. Quality customer service

Answers:
0. Form an image of a quality company in the eyes of the customer
1. Customer expectations
2. Rapid Technology advances, changes due to globalization
3. Staff participate in ongoing training to develop skills %26 knowledge
4. includes a commitment to research and ongoing product development
5. Monitoring competitor activity %26 conducting market research
6. needs and expectations
7. contribute to success
8. features that reflect customer needs
9. Suppliers, sections of the community, and customers
10. The usual primary objective of a business
11. Providing excellent customer service
12. A cost effective, sustainable opportunity for companies
13. uses benchmarks for standards of customer service delivery
14. undesirable features in products and services
15. before distributing products to customers
.