Online teaching with Kubbu
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U1 MCQS 1.1 Including Customer Needs in PlanningAuthor: Geoghegan MichaelDescription: Match the terms with the explanation Do NOT click GO BACK Keywords: , , , , , , online teaching Content: Definitions: 0. Making a profit 1. Provide products and services with 2. Implement quality control procedures 3. Pricing, products, technology, distribution methods, 4. Key strategy for a business to achieve a profit 5. Partnerships with key stakeholders include 6. Identify and eliminate 7. Identify customer 8. Recognising that the company’s staff are key to customer satisfaction 9. Product development responsive to customer feedback 10. Quality customer service 11. Awareness of the business environment 12. Factors which make it difficult for companies to keep ahead of competitors 13. Identify key areas of the business that 14. Systems based approach to customer delivery 15. Marketing decisions reflect Answers: 0. The usual primary objective of a business 1. Rapid Technology advances, changes due to globalization 2. uses benchmarks for standards of customer service delivery 3. contribute to success 4. undesirable features in products and services 5. Form an image of a quality company in the eyes of the customer 6. Monitoring competitor activity %26 conducting market research 7. Staff participate in ongoing training to develop skills %26 knowledge 8. before distributing products to customers 9. needs and expectations 10. Customer expectations 11. Providing excellent customer service 12. features that reflect customer needs 13. Suppliers, sections of the community, and customers 14. includes a commitment to research and ongoing product development 15. A cost effective, sustainable opportunity for companies |