Online teaching with Kubbu
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U1 MCQS 1.1 Including Customer Needs in PlanningAuthor: Geoghegan MichaelDescription: Match the terms with the explanation Do NOT click GO BACK Keywords: , , , , , , online teaching Content: Definitions: 0. Awareness of the business environment 1. Factors which make it difficult for companies to keep ahead of competitors 2. Provide products and services with 3. Systems based approach to customer delivery 4. Pricing, products, technology, distribution methods, 5. Making a profit 6. Implement quality control procedures 7. Identify customer 8. Marketing decisions reflect 9. Product development responsive to customer feedback 10. Recognising that the company’s staff are key to customer satisfaction 11. Partnerships with key stakeholders include 12. Key strategy for a business to achieve a profit 13. Quality customer service 14. Identify key areas of the business that 15. Identify and eliminate Answers: 0. Customer expectations 1. before distributing products to customers 2. uses benchmarks for standards of customer service delivery 3. Staff participate in ongoing training to develop skills %26 knowledge 4. contribute to success 5. Monitoring competitor activity %26 conducting market research 6. needs and expectations 7. undesirable features in products and services 8. Suppliers, sections of the community, and customers 9. Providing excellent customer service 10. includes a commitment to research and ongoing product development 11. Rapid Technology advances, changes due to globalization 12. Form an image of a quality company in the eyes of the customer 13. The usual primary objective of a business 14. features that reflect customer needs 15. A cost effective, sustainable opportunity for companies |