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U1 MCQS 1.1 Including Customer Needs in Planning

Author: Geoghegan Michael
Description: Match the terms with the explanation Do NOT click GO BACK
Keywords: , , , , , , online teaching

Content:
Definitions:
0. Factors which make it difficult for companies to keep ahead of competitors
1. Making a profit
2. Systems based approach to customer delivery
3. Implement quality control procedures
4. Identify and eliminate
5. Pricing, products, technology, distribution methods,
6. Partnerships with key stakeholders include
7. Quality customer service
8. Awareness of the business environment
9. Identify key areas of the business that
10. Recognising that the company’s staff are key to customer satisfaction
11. Key strategy for a business to achieve a profit
12. Identify customer
13. Provide products and services with
14. Product development responsive to customer feedback
15. Marketing decisions reflect

Answers:
0. undesirable features in products and services
1. uses benchmarks for standards of customer service delivery
2. A cost effective, sustainable opportunity for companies
3. The usual primary objective of a business
4. features that reflect customer needs
5. Suppliers, sections of the community, and customers
6. needs and expectations
7. before distributing products to customers
8. Monitoring competitor activity %26 conducting market research
9. Staff participate in ongoing training to develop skills %26 knowledge
10. Providing excellent customer service
11. contribute to success
12. Rapid Technology advances, changes due to globalization
13. Form an image of a quality company in the eyes of the customer
14. includes a commitment to research and ongoing product development
15. Customer expectations
.